Order Policy & How We Process Standard / Rush Orders
We hope that the information below will help clarify and assist you in making the best-informed buying decision.
At CHALISA Designs, we do not believe in mass production, our Made To Order approach strives to help contribute to a greener environment. By minimizing our inventory, we can avoid any unnecessary waste and most importantly, reduce our environmental impact.
We offer an array of standard sizes that we incorporate with YOUR height range. With your information, our tailor will make modifications to the dress pattern to better suit your unique body shape.
OUR ESTIMATED
PRODUCTION LEAD TIME
Standard Order Production Lead Time
All orders placed via our website are Made To Order with love and shipped out from our headquarters in Thailand.
Please allow up to 3 - 4 weeks for us to process and complete your EVENING DRESS / READY TO WEAR order.
For our WEDDING LINE, please see our production lead times for each design:
Stella, Sienna, Valda: up to 6 - 8 weeks
Valerie, Hailey, Dahlia: up to 8 - 10 weeks
Della, Serena, Vivian, Brittany, Scarlett, Skylar: up to 10 - 15 weeks
Given our procedures and estimated lead times, we highly appreciate your patience!
** Please note that our lead times do not include shipping durations from Thailand to your destination.
All of our packages will be delivered via express courier, which usually takes 3 - 5 business days. **
For more precise estimated wait times, please reach out to our customer service team via email at support@chalisadesigns.com.
Rush Order Production Lead Time
On a time crunch? We've got the rush order option for every product listing, where limited quantities will be processed during overtime and on weekends so that our standard orders' lead time will not be delayed.
If you would like to place a rush order, there will be an additional $30 fee for a ready to wear / formal wear item and an additional $120 fee for a wedding gown.
The estimated wait time for rush orders will be listed on each product page.
For more precise estimated wait times, please reach out to our customer service team via email at support@chalisadesigns.com.